Guest Service Associate
FLSA Status: Non Exempt, Part Time
Salary: $10.00 Hour
Schedule:Open availability Sunday-Saturday (28 hours/week)
Must be available to work weekends, holidays, days and evenings.
The Children’s Museum of Denver has an immediate opening for a Guest Service Associate to help ensure a positive experience for all members and guests of the Museum
Job Responsibilities Include:
- Heavy cash register operations / cash handling for high volume admissions desk, gift shop, and cafe sales
- Must be able to accurately balance cash register sales
- Opening and closing procedures for effective and accurate front desk and cafe operations
- Daily cleaning, upkeep and stocking of lobby, gift shop and café areas
- Membership application processing and check- in
- School group check in and coordination with education staff
- Maintain clean and safe environment
- Communicate with guests ensuring customer service issues are effectively addressed
- Answer and direct incoming calls
- Have knowledge of Microsoft Excel and Word and the ability to quickly learn our retail and ticketing program
Requirements & Qualifications:
Applicant must have exceptional customer service and communication skills, friendly, helpful, enthusiastic and able to work well with a motivated team
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Requires a minimum ONE year of customer service and retail cash handling/cash register experience preferred
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Spanish speaking is preferred
The Children’s Museum is an equal opportunity employer and actively seeks minority candidates. To apply, please send cover letter, resume, and list of references to:
Bonnie Bosworth, Office Manager: (fax) 303-433-9520 or bonnieb@cmdenver.org. No phone calls please.
Education Internship
Position Type: Part-Time, Entry-Level
Stipend: Unpaid Internship
Time Commitment: Minimum of two months
*Summer Internship is filled. We are currently taking applications for the fall.
Summary: The Children's Museum of Denver is seeking a hard working, energetic and self-directed individual to serve as the Part-Time Education Intern. This position is an un-paid position that will work closely with the Education Department to provide day-to-day support to Children’s Museum education, outreach and program offerings.
Duties
- Interact with visitors throughout the day answering questions, explaining Playscapes, observing behavior and modeling adult-child interaction.
- Clean and reset exhibits during opening/closing times and throughout the day.
- Facilitate programs as assigned, monitor and adjust as needed, this includes but not limited to: School Programming, birthday parties, informal programs, Family Programs, School Outreach Programs, Special Events and StoryTime.
- Develop Programs as assigned
- Maintain high quality program facilitation skills.
- Perform daily open and closing duties.
- Assist with membership check-in, as needed.
- Facilitate and coordinate the Museum’s Resource Center, where guests are provided visit and child development information.
- Implement exhibit operations, systems and procedures that ensure quality museum experiences and guest comfort and safety.
- Assist with Summer Day Camps
- Assist in maintaining Museum exhibits, materials and supplies throughout the day as needed.
- Collaborate with all members of the Education Team on projects as assigned, promoting a spirit of teamwork with all staff.
- Facilitate programs during after-hour events, special events and weekends as requested.
- Apply and uphold daily the quality Service Standards, Safety, Courtesy, Presentation and Effectiveness.
- Other duties as assigned
Benefits
- Excellent experience with many of the projects and people working within the Children’s Museum of Denver.
- Involvement in a variety of children and family programs and efforts.
- Experience as educational instructor in an informal setting.
- Experience in planning, conducting, and evaluating education programs.
- Opportunities to contribute to improvement of an education program.
- College credit, if appropriate.
- Letters of recommendation provided upon successful completion of the internship.
Requirements & Qualifications
- Ability to speak and perform comfortably and enthusiastically to adults, children and educators
- Demonstrated interpersonal skills with co-workers and the public.
- Ability to handle emergency situations with calm and ease.
- Enjoy a fast paced environment
- Must enjoy working with youth and families
- Proficient in Microsoft Word, PowerPoint, and Excel
- Work well individually and as part of a team
- Well developed organization skills with a solid orientation to detail.
- A self-starter with a strong desire to learn.
- Be working toward a college degree in Education, Theatre, Human Development, Family Studies, Museum Studies or related field.
Training
- On the job training will be provided for daily museum operations and all programs.
The Children’s Museum is an equal opportunity employer and actively seeks minority candidates. To apply, please send cover letter, resume, and list of references to:
Dana Monroe, Education Program Manager
danam@cmdenver.org
303-433-7444 main
The Children's Museum of Denver's Anti-discrimination Policy
